Refund and cancellation policy
In short: we refund work that is still in our hands, and we cannot refund work that has already passed to you. Below is exactly which is which.
- 14 days
- Undelivered work
- No labour deducted
- No reason needed
- Refunded the same way
We refund what we can take back
Refunds in software do not work the way they do for physical goods. You can put a box back in the post. But once the source code, the files and the passwords have been handed to you, we cannot take them back — the work is yours, it can be copied, and it keeps running.
So the line is drawn clearly: work that has not yet passed to you, is still under our control and can be withdrawn by us is refundable within 14 days. Work that has already passed to you is not.
We write this down before the job starts so it never turns into an argument afterwards. If you are unsure which side a piece of work falls on, ask before you order — you will get a straight answer.
What is refundable, and what is not
The clock starts on the day the payment reaches us.
| Situation | Refund |
|---|---|
| Work not started yet | Yes. Full amount back. |
| Work in progress, not yet delivered | Yes. Within 14 days. |
| A site on our account that has not gone live | Yes. We take it down and refund. |
| Design and model files not yet handed over | Yes. As long as they have not reached you. |
| Source code, files and passwords already transferred | No. The work is yours; it cannot be taken back. |
| Automation or software delivered and running | No. It keeps running on your side; we cannot switch it off. |
| A 3D part already on the printer but not yet delivered | Partly. Only the material and machine time are deducted. |
| A 3D part already printed and delivered | No. It has physically been made. |
| Domain, hosting or a licence bought in your name | No. Once bought, that money is with the provider, not us. |
What if the work has started but is not finished?
If work has started but nothing has been delivered to you, we refund the full amount within 14 days — we do not deduct the hours already put in. You have no way of verifying how long we worked, and deducting a figure you cannot verify is not right.
There are two exceptions, both money already spent that does not come back: the material and machine time for a part that has already gone on the printer, and third-party costs such as a domain, licence or hosting bought in your name. That money never stays with us.
Because we stop work the same day we hear from you, this amount never grows large.
How a refund works
You do not have to give a reason. Call or write, and we stop work the same day we hear from you.
- Tell us by phone, WhatsApp or email
- Work stops the day we receive the request; nothing further is done after that point
- The money goes back the way it came: bank transfer or cash
- We do not sit on refunds; how long the transfer takes to land is up to the bank
Common questions about refunds
When do the 14 days start?
Can I get a refund if I do not like the result?
Why is delivered code not refundable?
Is the deposit refundable?
What this document does not change
We set the 14-day window to match the statutory withdrawal period under Turkish consumer law, so a business client and an individual client get exactly the same window. Nobody is given a narrower right here.
Where the buyer is a consumer — a natural person acting outside any trade or profession — the rights granted by Turkish consumer legislation (Law No. 6502 and its regulations) continue to apply in full, and nothing here limits them.
Where a quote states terms that differ from this page, the terms in that quote apply.
Contact
Tell us about the work,
we'll take it from there.
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